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15 years of IT experience
CybexsoftConsultancy Services
Services · Server maintenance & monitoring

Servers that are somebody's job to watch

24×7 monitoring, patching and verified backups for your servers — with a person who answers when something actually breaks.

24×7 monitoringBackups tested, not assumedMonthly service reports
Service report · July 2026
Uptime — all managed servers
99.98%
Delivered
Security patches applied
14 servers
Delivered
Backup restore drill
Passed, 41 min
Delivered
Disk capacity — db-02
Upgrade scheduled
Scheduled
Every engagement tracked against a written scope
18 servers · 0 unplanned outages last quarter
18
Servers under management
99.98%
Availability across managed sites
1h 42m
Median first response
100%
Backups verified & restorable
Why teams call us

Downtime nobody notices until a customer does

Most servers we take over were running fine — until they weren't, and no one had eyes on them.

No one notices downtime until customers complain

There's no monitoring, so an outage is discovered by a phone call, not an alert.

Patches get skipped for months

Nobody wants to be the one who applies an update and breaks something in production.

Backups have never actually been tested

They run every night on schedule — whether they'd restore correctly has never been checked.

Capabilities

What's included

Every managed server gets the same baseline: monitored, patched, and backed up with a tested restore.

24×7 uptime monitoring

Servers, services and certificates watched continuously, with alerts that reach a person, not a spam folder.

Security patching

OS and application patches applied on a schedule and tested before they touch production.

Verified backups

Automated backups with restores tested on a real schedule, plus a written recovery procedure.

Performance tuning

Slow queries, memory leaks and disk pressure caught and fixed before they become an outage.

Incident response

When something does break, a named engineer is already on it — not a ticket in a queue.

Monthly service reports

Uptime, patches applied and incidents handled, written up in plain language every month.

How we work

How we take over a server

We start with an audit so nothing gets missed on day one.

STEP 01

Audit the current server

OS version, open ports, existing backups and any known issues, documented from scratch.

STEP 02

Fix what's urgent

Unpatched vulnerabilities, missing backups and access risks addressed before anything else.

STEP 03

Set up monitoring

Uptime, resource and certificate monitoring live within the first week.

STEP 04

Ongoing management

Patching, monitoring and support under a monthly agreement with a response commitment.

Engagement models

Three ways to bring us in

All three come with named engineers, written scope and monthly reporting.

Assessment

Two weeks, fixed price. A written plan for your server maintenance & monitoring work — yours to act on with us or without us.

Fixed two-week windowWritten report & roadmapNo obligation to continue
Most chosen

Implementation project

Four to ten weeks to build it end to end, with weekly demos and a documented handover at the end.

Milestone-based invoicingWeekly working demosYou own the outcome

Ongoing support

A monthly retainer covering changes, monitoring and support once the work is live.

Under 2-hour responseNamed engineersMonthly service report
FAQ

Questions we're asked before starting

Anything else, write to us and an engineer will answer.

admin@cybexsoft.com
What counts as a managed server?+

Any Linux or Windows server — cloud, VPS or bare metal — that we monitor, patch and back up under the agreement.

What's included in the monthly fee?+

Monitoring, patching, backup verification and a set number of support hours. Larger changes are scoped and quoted separately.

How fast do you respond to an outage?+

Monitored alerts are acknowledged immediately, 24×7. Support requests during business hours are acknowledged in under two hours.

Can you take over a server someone else set up?+

Yes — that's most of what we do. We audit first, then bring it up to a documented standard.

Do we still have access to our own servers?+

Always. You keep root access; we work with scoped credentials you can revoke at any time.

Want to know what's actually running on your servers?

A short audit will tell you whether your current setup is fine, or exactly what's at risk.